• Patients are responsible to be honest and direct about matters that relate to them, including answering questions honestly and completely. 
  • Patients are responsible to provide accurate past and present medical history, present complaints, past illnesses, hospitalizations, surgeries, existence of advanced directive, medication and other pertinent data. 
  • Patients agree to accept all caregivers without regard to race, color, religion, sex, age, gender preference or handicap, or national origin. 
  • Patients are responsible for ensuring that financial obligations for the health care provided are paid in a timely manner.
  • Patients are responsible to sign required consents and releases as needed.
  • Patients are responsible for their actions if they should refuse a treatment or procedure, or if they do not follow or understand the instructions given them by the physician or Cardiovascular Surgical Suites employees. 
  • Patients are responsible for keeping their procedure appointment. If they anticipate a delay or must cancel, they will notify Cardiovascular Surgical Suites as soon as possible. 
  • Patients are responsible for the disposition of their valuables, as Cardiovascular Surgical Suites does not assume the responsibility.
  • Patients are responsible to be respectful of others, or other people’s property and the property of Cardiovascular Surgical Suites. 
  • Patients are to observe safety and no smoking regulations.

Patient Complaint or Grievance:

To report a complaint or grievance you may contact the facility Administrator by phone at (954) 510-9560 or by mail to the center address.

Complaints and grievances may also be filed through the Agency for Health Care Administration, in writing at:

2727 Mahan DriveTallahassee, FL 32308
or by phone at 888.419.3456

All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman Online at: www.medicare.gov/claims-and-appeals/medicare-rights/gethelp/ombudsman